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  Public Ticket #1014777
Plugin error download
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Comments

  •  2
    JakubSpitzer started the conversation

    I cant download plugins via external source, can you help? Screenshot: https://www.dropbox.com/s/att0cbqjzocioca/Screenshot%202017-01-09%2019.19.04.png?dl=0

  •  70
    mSupport replied

    Hello Jakub,

    From our experience the issue should be with the hosting company blocking the range of IPs from the area where the plugins are hosted. 

    Can you please check with them?

    Meanwhile, what plugins are failing to download? All of the one s included or just the one in the screenshot? 

    We can send the plugins via wetransfer and you can install them the old fashioned way trough wp dashboard ( if tou want you can provide the link to the website and the wordpress login details and we can do that for you, just remember to mark the message as private). 

    Let us know! Thanks!

    Thank You!

  •   JakubSpitzer replied privately
  •  70
    mSupport replied

    Done!

    it will be a good idea to access the plugins folder via FTP and check if the plugins are already there and delete them so you can be sure no error will occur!

    Thanks!

    Thank You!

  •  2
    JakubSpitzer replied

    Thank you!

    Can you please send me DEMO content too? I have the same issue with importer.

  •  70
    mSupport replied

    Hey!

    I will send the xml file. I'm not sure if it will work.

    If not please contact you hosting company and ask them to remove the filter for the range of IPs

    Thanks!


    Thank You!

  •   JakubSpitzer replied privately
  •   mSupport replied privately
  •  2
    JakubSpitzer replied

    Thanks! It works!

  •  70
    mSupport replied

    Great! Have a nice day!

    Thank You!