Okay
  Public Ticket #1024931
No carga las páginas de los temas para modificarlo.
Closed

Comments

  •  2
    Maxifiorito started the conversation

    Hola, ayer me compré esta plantilla y no puedo modificarlo ya que necesita mucho para cargar las páginas para modificarlo. Internet es perfecta, las otras páginas son perfectas.
    Necesito ayuda, urgente!

  •  70
    mSupport replied

    Hello!

    Can you please write the ticket in english?

    Thank You!

    Thank You!

  •   Maxifiorito replied privately
  •   mSupport replied privately
  •  2
    Maxifiorito replied

    Yes, link that does not load, you also need my personal data to be able to login? it´is necessary?

    https://chancleta.ml/wp-admin/customize.php?return=%2Fwp-admin%2Fupdate-core.php&changeset_uuid=eedef9ff-3b84-4046-90a7-3a2a6f3606fe#

  •   mSupport replied privately
  •   mSupport replied privately
  •   Maxifiorito replied privately
  •  2
    Maxifiorito replied

    The weird thing is that buying a theme made the changes without any problems when it tried

  •   mSupport replied privately
  •  2
    Maxifiorito replied

    1 No, the wordpress theme is installed in an unrealized version.

    2 Do not know how to do this (Please check if the PHP version of the server is 5.4)

    3 I'm going to turn on the debugging theme right now.

    thanks!

  •   mSupport replied privately
  •  2
    Maxifiorito replied

    Great! Because it can be a problem if it is not installed in a new version of wordpress? I install it now and it should work properly, right? To install wordpress should I delete the MAAV theme and my account?

  •  2
    Maxifiorito replied

    This is what wordpress says ...

    WordPress Updates
    Last reviewed January 17, 2017 at 6:34 pm. Check again

    You have the latest version of WordPress. It is not necessary to update it. The following security updates will be applied automatically.

    Plugins
    Your plugins are up to date.

    I have updated wordpress with the latest version.

  •  70
    mSupport replied

    we recommend to do a fresh install of wordpress and then install Maav, following the video tutorial or we can install and setup the theme for you as in demo. 

    Please let us know!

    Thanks!

    PS it is 23:49 here so first thing tomorrow we can help you!

    Thank You!

  •  2
    Maxifiorito replied

    I'M SORRY, NIGHT I DID NOT TELL THE HOUR. REBOOT EVERYTHING SO THAT YOU CAN INSTALL IT AGAIN?

  •  70
    mSupport replied

    Yes!

    we are waiting your answer!

    Thank You!