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  Public Ticket #1287302
Can't import Maav Demo
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Comments

  • Neeffanus started the conversation

    Hi.

    I can't seem to import the demo file for Maav.  Kindly advise.

    Regards

    Stephan 

  •  70
    mSupport replied

    Hello!

    Did you watch the video tutorials on hot to install and setup Maav?

    http://mthemes.net/docs/maav/doc.html

    Check the link above! if you don`t manage let me know!

    Thanks!

    Thank You!

  • Neeffanus replied

    Hi, 

    Thanks for the prompt reply, I did follow the step, yes.  I still get the attached error however every time I attempt to download the demo file.  

    Kindly advise. 

  •  70
    mSupport replied

    Hello,

    Is it possible that your hosting server has banned the IP adress where the demo package should be downloaded. 

    Please contact them and advise. The IP is from Romania servers. 

    Let me know. 

    Thanks!

    Thank You!

  • Neeffanus replied

    Hi,

    I contacted my hosting company and this is what they replied:

    Dear Stephan

     

    Thank you for your email.

     

    We do not block IPs on the server unless multiple failed authentication connections are made from 1 IP address. If they can provide us with their IP address we can check the server logs and firewall to see if it is indeed being blocked. In the interim, I have enabled PHP error display on the domain which could help identify if the error is being caused by PHP rather than by an IP address being blocked.

     

    Should you require any further assistance, please do not hesitate to contact us.

     

    Kind Regards,

     

    Weber Stofberg

    Master Consultant

    Hetzner (Pty) Ltd

    This is extremely frustrating not being able to download the demo content.  Please advise with an alternative solution, or send me the files directly, please.  I am under pressure here!

    Regards

    Stephan 

  •  70
    mSupport replied

    Hello!

    Please provide the wordpress login details, the link to the website and the FTP login details an i will try to find the issue and fix it, as i said there seems to be a hosting problem, i will investigate myself.

    Thank You!

    PS As you can see our resposes are in matter of hours, didn`t understood why your hosting company took 2 weeks to give you that response.

    Thank You!

  • Neeffanus replied

    Hi, 

    Herewith the details:

    WordPress Login Address: http://orangelineweb.co.za/web17/wp-admin/

    Username: Stephanus12345

    Password: Bossis00$

    FTP Details:

    Host: 196.22.132.10
    Username: orangswxme 
    Password: Bossis00 

    I will appreciate it if you can look into the matter! I was away for a week, thus the reason why I am only getting back to you now.

    Regards

    Stephan 

  •  70
    mSupport replied

    Hello!

    I din`t investigate further what was the problem, but in 185 sales this was the first time so i assure you that the theme is ok. 

    Anyway, i managed to import the demo content!

    Let me know if there is something else!

    Thanks!

    Thank You!