Okay
  Public Ticket #1547512
mond import
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Comments

  • theicewitch started the conversation

    Can I import the sample files by FTP , if so where in the fold do I find them?  Also I would like to install a video header.  I am sorry this is my first word press them modify.

  •  59
    mSupport replied

    Hello,

    1. you can not import the content via FTP, use the methond from the documentation or video tutorial.

    2. you can set a self hosted video in mp4 format via Appearance > Customize > Media Header.

    The video ehader works only on home page.

    Thanks!

  • theicewitch replied

    I followed the tutorial. I have installed all the plug ins.  I get this error and I have insured my host has updated to the newest PHP, he did all updates to the server last week.  The theme installed via FTP because it would not install inside wordpress.  It activated and that part is good.  I however cannot do the Mond import.  I get this following error each time.  I also insured, as instructed, set my permalinks to post name.

    ERROR temp_dir_not_found: Could not found temporary folder.  

    Is it possible for me to into the directory on my server and put the folder in and if so where?

  •  59
    mSupport replied

    Hello,

    it seems that you have a restriction (server side) where the theme could not create the temporary folder.

    Again there is something wrong with your server. Only one customer out of 240 had this issue also and he imported demo content manually.

    Read his post and let me know,

    https://mthemes.ticksy.com//ticket/1392448/

    Thanks!

  • theicewitch replied

    Unfortunately that post is gone.

  •  59
    mSupport replied

    "The file is inside the theme folder/inc/import  content.xml

     Importing only content.xml will not set the front page and the menus and footer. If you don t manage let me know. "

  • theicewitch replied

    I will try this today or tomorrow, thank you

  • theicewitch replied

    I located the .xml but cannot find how to import it.  It is on my server. Word press only allows a total mond import.

  •  59
    mSupport replied

    Are you availble to do a TeamViewer so i can che mylsef what is happening?

    Let me know!

  •  59
    mSupport replied

    Or please provide the wordpress login details and the link to the website.

  • theicewitch replied

    My wordpress login is 

    User Name: sondra

    Pass: grinch

    www.dotandsondra.com

    I think we may be in different time zones.

  •  59
    mSupport replied

    Hello,

    i have imported the demo content. I saw some erros, it seems like your server has some kind of cache activated as some options, altough they wotk in customizer, do not apply on the main page in browser.

    I didn`t encounter this issue before on any of my clients (340 to be exactly). Please contact you hosting or if the problem persist change the hosting provider to a bigger one. Also the one click importer not working is another server related issue.

    Let me know.

  • theicewitch replied

    Thank you for your assistance, I really appreciate it.  I will talk to my server host and show him this message as well. Thank you again.