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  Public Ticket #1576492
Issues with video and image format
Closed

Comments

  • TVBegin started the conversation

    Good morning,

    While we were working in a new website using your template we had noticed that there are are some issues:

    - We had included a video on the main header of the homepage, but there is no audio working. Check it here: http://new.hidrosalud.com/

    - We can't upload files in .png format. Every time that we upload a file is a automatically converted to .jpg.

    Could you help us to fix these issues?

    Best,

    David

  •   mSupport replied privately
  •   TVBegin replied privately
  •  53
    mSupport replied

    Please provide the wordpress login details also.

  •  53
    mSupport replied

    Because it is an Youtube video the sound can not be enabled.

    The sound is disabed by default, it is not a theme setting, it is how the feature works in WordPress.

    This is for accessibility reasons, but it is generally a bad idea to surprise the user by auto playing audio when they visit a site.

  •   mSupport replied privately
  •   TVBegin replied privately
  •  53
    mSupport replied

    I have uploaded a png an everything works fine. Can you prompt the problem better?