While we were working in a new website using your template we had noticed that there are are some issues:
- We had included a video on the main header of the homepage, but there is no audio working. Check it here: http://new.hidrosalud.com/
- We can't upload files in .png format. Every time that we upload a file is a automatically converted to .jpg.
Could you help us to fix these issues?
Please provide the wordpress login details also.
Because it is an Youtube video the sound can not be enabled.
The sound is disabed by default, it is not a theme setting, it is how the feature works in WordPress.
This is for accessibility reasons, but it is generally a bad idea to surprise the user by auto playing audio when they visit a site.
I have uploaded a png an everything works fine. Can you prompt the problem better?