Public Ticket #1587515
Video Header doesn't work in google chrome and safari


  • TVBegin started the conversation

    Good morning,

    We are working in your template and we had included a youtube video on the homepage header, but autoplay is not working in Google Chrome and Safari. Take a look at the screenshot attached and let us know if we can fix this.


    PS: this is an information that we found about the possible issue.


    Attached files:  screenshot-chrome-error.JPG

  •  60
    mSupport replied


    did you made any changes? I know a couple of weeks ago the video worked fine on your website.

    Let me know

  •   TVBegin replied privately
  •  60
    mSupport replied

    It means something went wrong there. As i said before, video header is a function of wordpress core, making changes to it can result a bug like the one that you described. 

    Can you provide the changes that you made maybe we can figure a workaround?


  •   TVBegin replied privately