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  Public Ticket #1587515
Video Header doesn't work in google chrome and safari
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  • TVBegin started the conversation

    Good morning,

    We are working in your template and we had included a youtube video on the homepage header, but autoplay is not working in Google Chrome and Safari. Take a look at the screenshot attached and let us know if we can fix this.

    Best.

    PS: this is an information that we found about the possible issue.

    https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    Attached files:  screenshot-chrome-error.JPG

  •  53
    mSupport replied

    Hi,

    did you made any changes? I know a couple of weeks ago the video worked fine on your website.

    Let me know

  •   TVBegin replied privately
  •  53
    mSupport replied

    It means something went wrong there. As i said before, video header is a function of wordpress core, making changes to it can result a bug like the one that you described. 

    Can you provide the changes that you made maybe we can figure a workaround?

    Thanks!

  •   TVBegin replied privately