Okay
  Public Ticket #1696067
Video Header
Closed

Comments

  • point13media started the conversation
    August 31, 2018 at 9:30am

    When using a link from youtube the video does not play and there is a playback error. Why is this? This theme was purchased as we wanted one with a video header.

  •   mSupport replied privately
  •   point13media replied privately
  •  60
    mSupport replied
    August 31, 2018 at 10:11am

    All done!

    I need to paste only the ID of the video, not the entire link.

    Thanks!

  •   point13media replied privately
  • point13media replied
    September 13, 2018 at 9:54am

    How do I stop the video header having a black background when the browser window is made smaller?

    I also need to put the text that overlays the video in a white box as it is getting lost when over the top of the video.

    Thanks!

  •  60
    mSupport replied
    September 20, 2018 at 9:36am

    Hello,

    #video {
    margin-top: -100px;
}

    This should fix the issue.

    Thanks!

  • point13media replied
    September 20, 2018 at 2:50pm

    Thanks! Is there a reason the video head doesn't display on the mobile/tablet size? If so, how do I fix this?

  •  60
    mSupport replied
    September 21, 2018 at 8:01am

    Mobile devices don`t support videos as header, that`s why there is a placeholder image instead.

    Thanks!