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  Public Ticket #1718410
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  • Hayle started the conversation

    Hey there,

    I purchased the Mond theme and followed along with the youtube video of how to upload the theme to wordpress to look like the demo. Unfortunately when I get to the "import mond" step I get an error message saying the files could not be written into the directory. I will attach a screen shot of the error message for reference. I tried to talk to wordpress about the issue and they said I would need to contact you to figure out the file permissions. 

    Thanks!

    Attached files:  Screen Shot 2018-09-19 at 7.07.44 PM.png

  •  60
    mSupport replied

    Hey,

    are you working locally? If not can you please provide the wordpress login details and link to the website?

    Thanks!

  • Hayle replied

    Is there a way to go back and make this ticket private so I don't post my login information publicly?

  •   mSupport replied privately
  •   Hayle replied privately
  •   mSupport replied privately
  •   Hayle replied privately
  •  60
    mSupport replied

    Hey,

    from my experience it is a hosting issue. Anyway i have imported the demo content manually for you.

    Let me know.

    Thanks!