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  Public Ticket #1818732
video-background
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Comments

  • Ana started the conversation

    Hi,

    The video-background doesn´t work in tablet (size). It looks stopped with the typical red arrow of YouTube (but withouth link).

    Thanks

  •  70
    mSupport replied

    Hello,


    can you provide a screenshot? On what browser (and resolution) this issue occurs?

    On mobile devices the video bacjground is not displaying by default.

    Let me know.

    Thanks!

    Thank You!

  • Ana replied

    Hi,

    I use Google Chrome with a resolution of 800x1280

    Thanks

    Attached files:  screenshoot.png

  •  70
    mSupport replied

    Hey,

    is this a tablet?

    on Mobile devices, video backgrounds are not aloud to play.

    Let me know.

    Thanks

    Thank You!

  • Ana replied

    I know tha in mobile the video is replaced by a photo. But it is in the Tablet that it shows the video "photo" but the video doesn´t start.

  •  70
    mSupport replied

    Tablets are included in Mobile devices. 

    You say that when you press play nothing happens?

    Thank You!

  • Ana replied

    Yes, I sent you the screenshoot in a previous reply. You can see there that there is no photo replacing the video; There is the video but stopped.

  •  70
    mSupport replied

    Please provide the link to the website and the wordpress login details.

    Also can you tell me what tablet are you using so i can replicate the issue?

    Thanks!

    Thank You!